FAQ

At Luxe Bae, we are committed to delivering luxury hair products quickly and securely. Please review our shipping policies below: Processing Time: Orders are processed within 2-3 business days. Custom or special order items may require additional time. Shipping Rates: Shipping costs are calculated at checkout based on your location and shipping method. Delivery Time: Standard shipping typically takes 5-7 business days within the U.S. Expedited options are available for faster delivery. Tracking Information: Once your order ships, you'll receive an email with tracking details to monitor your package. Lost or Delayed Packages: Luxe Bae is not liable for delays due to carrier issues or customs. Contact the carrier for assistance with lost or delayed packages. Incorrect Shipping Information: Ensure your shipping details are accurate when placing your order. Luxe Bae is not responsible for lost shipments due to incorrect addresses. Signature Requirement: All orders will require a signature upon delivery, all returned orders will result in forfeiture of shipping cost and will require another shipping fee to resend.

At Luxe Bae, we take pride in our products and want you to be fully satisfied with your purchase. Non-Returnable Items: ALL SALES FINAL NO RETURNS Return Process: ALL SALES FINAL NO RETURNS Return Shipping Costs: In the event of RETURN TO SENDER, Customers are responsible for orders to be resent and forfeit previous shipping cost. Refunds: NO REFUNDS Exchanges: Please ensure you are making the correct selections when ordering, EXCHANGES ARE NOT PERMITTED ONCE ORDER IS PLACED. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery. For additional questions or assistance with returns, contact Luxe Bae at SUPPORT@LUXEBAE.COM for further support.